SHIPPING & RETURNS
SHIPPING POLICY
Liv Stonez Shipping Policy
At Liv Stonez, everything is handmade with love and care by me, Liv.
• Processing Time: Each piece is crafted to order and typically ships within 3 to 4 weeks if making a custom piece. If ordering a premade item, it ships usually in 1-4 days.
• Eco-Friendly Packaging: I strive to use reusable or sustainable materials whenever possible to minimize waste.
• Customer Satisfaction: If your jewelry needs any small tweaks after it arrives, I’m more than happy to work with you to ensure it’s just right.
Thank you for supporting Liv Stonez and handmade artistry!
RETURN & EXCHANGE POLICY
Liv Stonez Return and Exchange Policy
At Liv Stonez, I want you to love your jewelry as much as I love making it! If you’re not completely satisfied, here’s how I handle returns and exchanges:
• Custom Orders: Custom pieces are non-refundable. However, if there’s an issue, please contact me within 7 days of receiving your item, and I’ll work with you to find a solution.
• Premade Items: I accept returns or exchanges for premade items within 14 days of delivery. The item must be in its original, unworn condition.
• Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrives damaged or defective. I recommend using a trackable shipping method for your return.
• Adjustments: Need a small tweak? I’m happy to work with you to make minor adjustments to your jewelry—just reach out!
Thank you for supporting Liv Stonez and handmade craftsmanship. Feel free to contact me with any questions or concerns!